You can return or exchange any item* within 14 days from receipt of delivery.
If you wish to return a product, you will need to:
Contact THE MONO with your order number and the item you wish to return.
Arrange to ship the product back, using a trackable and signed for delivery service. Please note, you will have to bear the cost for returning the product, unless you have agreed otherwise.
Once a return has been received and accepted, THE MONO will arrange for a refund back to the original payment method (this may take up to 30 days to appear on your statement), or issue you with a credit note for the MONO website.
Items returned must be in their original condition.
Products not eligible for a return or exchange include:
• Personalised items that are specially made or ordered for customers, e.g. Made to Order Range, items with a name on it;
• Products marked “sale”;
• Personal products such as earrings and hair accessories;
• Products that are made up in your own choice of fabric or material, or specially commissioned for the Buyer. (“closed-out products”); and
• Gift Vouchers.
If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and send the photo directly to the MONO. For all faulty items you will be offered a replacement or repair, or a full refund.
Any refunds will be credited back to you using your original payment method, e.g. online credit card. Please allow up to 30 days for the refund to appear back on your statement. A store credit will be applied if the item was a gift.