We offer delivery to all global locations, although some products or designs may not ship to select regions due to shipping constraints or contractual reasons. Delivery charges and options, if applicable, are calculated at checkout. Delivery charges may vary by Designer, with some designers offering free delivery.
We source products from Russia and CIS designers and goods are delivered direct from our Designers to you, therefore delivery times may vary by Designer and product. As a result, you may receive multiple deliveries at different times for one order. But who ever complained about receiving more than one gift? You can find the expected delivery time per item by by a special code that will be sent to your email. As some products are coming from overseas you may expect longer delivery times on certain items, however this will be specified on the product page.
Please note, import charges may apply if importing from a Designer outside of your home country. On the product page, you will be able to identify where the Designer is shipping from and work out if this applies to you.
Once an order has been dispatched, our Designers will send out a shipping notification with a tracking number so you can track your orders from there. Alternatively, you can sign in to your account and under ‘View my Orders’, click on the relevant order and pull the tracking details from here.
Designers aim to dispatch most orders within 1-2 business days of receipt, but for personalised or made to order items, please allow a longer delivery time. Please note, all delivery times are clearly displayed on the product page and also within the Designer’s Store.
If you have any concerns on the whereabouts of your parcel, you can contact the Designer by visiting the product page and click on the ‘Ask Designer’ tab. Although, please regularly check your mailbox as missed delivery cards have been known to go missing, so it could turn out that your parcel’s been waiting for you all along.
ATTEMPTED DELIVERY OR WRONG DELIVERY ADDRESS PROVIDED
In the event of you supplying a wrong delivery address, you will need to contact the email@example.com. We will do their utmost to change the address if the item is yet to be dispatched. If however, a wrong delivery address has been supplied and the item gets resent to our Designer, they will be able to resend this for you but the shipping cost will need to be picked up by you. If it gets returned as a result of a wrong address and you no longer wish to receive the item, the Designer will be able to issue you a refund, excluding the shipping costs incurred by them.
If an attempted delivery has been made, you can contact the shipping provider to ask for a redelivery or collect from your local post office. However, if the item has not been collected in time and gets redelivered back to the sender, our Designers will be able to re-deliver this to you, but the shipping cost will need to be picked up by you.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Designer will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the Designer will be in touch again to let you know when to expect delivery.