THE MONO
CONTACT & HELP
If you have a question about any of the products on the site, please contact the relevant Designer (Designer) by visiting the product page and clicking the 'Ask Designer' button.
If you have a question about your order, please visit the 'My Orders' section of your THE MONO account and use the 'Contact Designer' button found on each order.
To speed up response times, it’s quicker and easier to contact our Designers directly through the site.
Alternatively, if you aren't able to speak with a Designer or want to contact THE MONO directly, you can contact us here:
Our working hours are:
Monday - Friday: 10:00 - 17:30 (Moscow Time Zone)
Saturdays, Sundays and Public Holidays: Closed
You can reach out to us by chat or email we@themono.ru and our customer service team will get in touch as soon as possible.
Chat will appear on the bottom right corner of this page if the service is open.
We’ll be very happy to help.
If you have a question about your order, please visit the 'My Orders' section of your THE MONO account and use the 'Contact Designer' button found on each order.
To speed up response times, it’s quicker and easier to contact our Designers directly through the site.
Alternatively, if you aren't able to speak with a Designer or want to contact THE MONO directly, you can contact us here:
Our working hours are:
Monday - Friday: 10:00 - 17:30 (Moscow Time Zone)
Saturdays, Sundays and Public Holidays: Closed
You can reach out to us by chat or email we@themono.ru and our customer service team will get in touch as soon as possible.
Chat will appear on the bottom right corner of this page if the service is open.
We’ll be very happy to help.